Privacy Policy

Privacy Policy

Introduction

Welcome to http://frame-damage-assessment.collision-talk.com (referred to as “the Company” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of your information in alignment with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy guides how we interact with users who:

  1. Utilize our applications and services as authorized users.
  2. Visit websites linked to this Privacy Policy.
  3. Communicate with us via newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data, including:

  • Account Information: Details related to your user account creation and management.
  • Payment Information: Data necessary for processing transactions, such as card details and billing addresses.
  • Financial Information: Records of financial transactions, including banking information (if shared).
  • Purchase Information: Details about products or services you’ve acquired from us.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, used to enhance user experience.
  • Location Data: Information about your geographical location when using our location-based services.
  • Feedback: Your opinions and comments provided through surveys, reviews, or direct feedback forms.
  • Social Media Information: Data from social media platforms when you interact with us on these sites.
  • Product Information: Details about products you’ve shown interest in or purchased.

We collect this data through various means: user input forms, online interactions, tracking technologies, and third-party service providers.

Cookies

Cookies are small text files stored on your device to enhance your browsing experience and provide us with valuable analytics. We use cookies categorized as:

  • Strictly Necessary: Essential for the basic functions of our website.
  • Preference: Remember user preferences, such as language settings.
  • Analytics: Track website usage and performance.

Users can control non-essential cookie preferences through our Cookie Manager.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes it was collected for, or as required by law. Once the purpose has been fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

We have implemented robust organizational and technical safeguards to secure your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Encryption of sensitive data during transmission and storage.
  • Engaging secure third-party processing partners who adhere to strict privacy standards.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children in this age group. If you believe we have collected data from a minor, please contact us at the details provided below, and we will take prompt action to ensure compliance with applicable laws regarding child privacy.

Your Rights

Depending on your jurisdiction, you may possess certain rights concerning your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances.
  • Restriction: Limit our processing of your data under certain conditions.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights or have any data-related inquiries, please contact our dedicated privacy team at:

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any questions regarding privacy, data requests, unsubscribe requests, or if you believe your personal data has been processed improperly, please reach out to us using the details provided above. We are committed to addressing your concerns promptly and transparently.